Spa Environment:
For consideration of all clients, please turn off all cellular phones before entering the spa. Thank you in advance for speaking softly while within the spa. Children are welcome with a scheduled appointment. However, we do request that children do not accompany you for your salon or spa service.
Your Comfort:
This is your time and you should enjoy your experience to the fullest. Whether it is the room temperature, the amount of massage pressure, or volume of music, just tell us. If you feel you would be more comfortable served by another team member, please let us know. We are a team of professionals and are pleased to have our clients work with all team members and staff. Please feel free to share with us how we can better serve you.
Cancellation Policy:
In order to provide you and other clients with excellent customer service and access to appointments, we have a 24-48 hour cancellation policy. Kindly review the cancellation information below. Please note that by booking an appointment, you are accepting the conditions of our cancellation policy.
We do require a credit card or a Boutique Day Spa gift card to reserve multiple service appointments. We do understand that unavoidable situations do occur, we will do our best to work with you in the case of an emergency. However, if last minute cancellations become habit, you will be asked for a credit card to reserve your appointments. Please allow 24 hours notice to cancel any single scheduled service and 48 hours notice for multiple scheduled services. A 50% cancellation charge will be applied to all booked services in the absence of adequate notice. A missed appointment will be charged 100% of service scheduled.
If you are more than 15 minutes late for your appointment we will have to reschedule you & a 50% charge will be applied.
If you “No show” for your appointment then you’ll automatically be deducted from existing packages, and card will be charged for the service booked.
If you have already pre purchased a series, the fee will be added to the package as a balance owed before the series will be rendered.
We greatly appreciate your business and compliance with our policies.
Gift Card Policies:
Gift cards can be purchased online, inside the spa & salon or by phone order. They expire 1 years from date of purchase. Gift Cards are non refundable and not redeemable for cash or credit. They cannot be duplicated if lost, stolen or destroyed. Gift Cards cannot be used for gratuity.
Product Returns:
Within 3 days of purchase, we will exchange your spa product purchase or issue a spa credit towards your next product or service. Skincare product purchases have to be unopened and unused.
Pricing:
All prices are based on starting prices only. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time.
For your convenience, a 20% service charge will be added to each spa service. This includes gratuities disbursed to the spa staff members who serve you during your visit. Additional gratuities may be offered at your discretion.
All client information provided is kept confidential.
Sincerely,
Boutique Day Spa